Community Manager

Who We Are:

Hey Feelings is building the world's first complete emotional learning ecosystem designed for kids (ages 3-9), their parents, and educators. We combine engaging physical products (like board games, toys, and books) with interactive digital tools (including our Hey Feelings Academy platform and upcoming app) and a universe of relatable characters. Our mission is to make understanding and navigating emotions a positive, accessible, and skills-building experience for young children and the adults who support them.

We are a passionate, creative, mission-driven team, grounded in expert knowledge of child development and social-emotional learning (SEL). We're backed by award-winning creators and industry veterans, and we're looking for dedicated individuals to join us in scaling our impact from our base in Poland, reaching families across North America, Europe, and Australia.

About the Role:

We are looking for a warm, empathetic, and organized Community Manager to be the heart of our customer interactions and online community. This full-time role involves nurturing our growing community of parents and educators, providing outstanding customer support, and serving as the primary point of contact between Hey Feelings and our users. You will embody our brand values in every interaction while gathering valuable insights to help improve our products and services.

What You'll Do:

• Manage customer support inquiries across email, social media DMs, and potentially website chat, providing timely, helpful, and empathetic responses
• Build and moderate our online community spaces (e.g., Facebook group, future forums), fostering positive engagement and discussion
• Organize and facilitate virtual community events, Q&A sessions, and user discussions
• Monitor social media channels for brand mentions, user feedback, and relevant conversations
• Gather, synthesize, and report customer feedback and community insights to the product and marketing teams
• Identify and highlight customer success stories and testimonials for the marketing team
• Collaborate with the Content Creator on community-focused content needs
• Assist with basic troubleshooting and escalate technical issues appropriately

Who You Are:

• You have 2+ years of experience in community management, customer support, or a similar role, preferably for a consumer brand, EdTech, or parenting-focused company
• Your written and verbal communication skills in English are exceptional, with a natural ability for empathy, clarity, and responsiveness
• You are highly proficient with social media platforms and community management best practices
• You are patient, solutions-oriented, and genuinely enjoy helping people and building relationships
• You are organized, reliable, and comfortable managing multiple communication channels and tasks remotely
• Experience with customer support software (e.g., Zendesk, Intercom) or community platforms is a plus
• A passion for social-emotional learning, child development, or education is highly desirable

Compensation & Logistics:

• This is a Full-Time, remote position. Employment status (Employee vs. Contractor) may depend on location.
• Compensation: Estimated salary range $55,000 - $75,000 USD per year (or equivalent contract rate), commensurate with experience and location.
• Requires availability during standard business hours within your time zone, with flexibility needed for global team collaboration.

Why Join Hey Feelings?

• Meaningful Impact: Contribute directly to improving the emotional well-being of children and families globally.
• Innovative Environment: Be part of building a unique, first-of-its-kind ecosystem blending physical and digital learning.
• Growth Opportunity: Join an early-stage, funded company with significant potential and opportunities to shape the marketing function.
• Collaborative Culture: Work remotely with a passionate, supportive, and internationally experienced team of founders and creators.

Equal Opportunity & Recruitment Practices:

Hey Feelings is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all contractors and employees. We believe diverse perspectives strengthen our team and enhance our ability to serve families everywhere.

Please be aware of fraudulent recruitment communications. Hey Feelings will only contact you from an @heyfeelings.com email address. Interviews will be conducted via video call (e.g., Google Meet, Zoom) or phone, never solely through chat or text. We will never ask candidates for payment or require the purchase of equipment prior to formal employment.

Interested candidates are invited to submit their resume and a brief cover letter explaining their interest in the role, relevant community management experience, and why they are excited about Hey Feelings.