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Privacy first, so learning feels safe
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App Privacy Policy

Last Updated: 12/31/2024

1. Introduction

Welcome to Hey Feelings (“the App”). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application or any related services.

By using the App, you agree to the collection and use of your personal information in accordance with this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not download, install, or use the App.

2. Contact Information

For questions or concerns about this Privacy Policy or any privacy-related matters, you may contact:

• Company Name: Tales Labs sp. z o.o.

• Contact Person: Sebastian Kacperski

• Email: contact at heyfeelings.com

3. Information We Collect

We collect information from and about users of the App in several ways, including:

1. Personal Information

• When you create an account or otherwise interact with the App, you may provide personal information such as your name, email address, or any other data you choose to share.

• If you contact us directly (e.g., via email or support channels), we will collect the content of your message and any other information you choose to provide.

2. Automatically Collected Information

• Device Information: We may collect information about your mobile device, including IP address, device identifiers, operating system, language, and app version.

• Usage Data: We collect information about your interactions with the App, such as pages or screens viewed, time spent on pages or screens, navigation paths, and other actions.

3. Analytics and Tracking

• We use third-party analytics tools (e.g., Google Analytics) to gather usage data and improve your experience. These tools may automatically collect certain data sent by your device or the App.

• We may also use tracking technologies (e.g., cookies or similar technologies) in conjunction with these analytics tools to distinguish you from other users.

4. Social Media and Third-Party Integrations

• If you interact with us through Facebook, Instagram, WhatsApp, or other social media platforms, we may collect information available through your privacy settings on those platforms.

• We may receive information such as your name, profile picture, social media ID, and other account details, depending on your privacy settings and the platform’s policies.

4. How We Use Your Information

We use the information we collect for various purposes, including:

1. Providing and Maintaining the App

• To operate, manage, and maintain the functionality of the App.

• To personalize your user experience and tailor content to your interests.

2. Analytics and Improvements

• To analyze usage and performance of the App.

• To improve and develop new features, products, and services based on user activity and feedback.

3. Communication

• To respond to your inquiries, provide customer support, and send updates or important notifications regarding the App.

• To send marketing communications if you have opted in to receive them (where applicable by law).

4. Legal and Compliance

• To comply with applicable laws, regulations, or legal obligations.

• To protect our rights, privacy, safety, or property, and/or that of our affiliates, you, or others.

5. Legal Basis for Processing

Where required by law, we rely on the following legal bases to process your data:

1. Consent: We process certain data based on your consent, such as when you opt in to receive marketing communications.

2. Legitimate Interests: We may process your data to further our legitimate business interests, such as improving the App or ensuring its security, unless those interests are overridden by your data protection rights.

3. Contractual Necessity: We process data necessary to fulfill our obligations under any contract we might have with you, such as providing the App’s services.

4. Legal Obligation: We may process your data when required to comply with legal obligations.

6. Disclosure of Your Information

We may share your information in the following circumstances:

1. Service Providers:

• We employ third-party companies and individuals to facilitate our services or to perform App-related services (e.g., analytics providers like Google Analytics). These third parties have access to your information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

2. Business Transfers:

• If we are involved in a merger, acquisition, asset sale, restructuring, or bankruptcy, your information may be transferred as part of that transaction. In such an event, we will make reasonable efforts to ensure the receiving party follows this Privacy Policy.

3. Legal Requirements:

• We may disclose your information to law enforcement agencies, government authorities, or other third parties if required to do so by law or if we believe that such action is necessary to comply with legal obligations or protect our rights.

4. With Your Consent:

• We may disclose your information for any other purpose with your explicit consent.

7. Data Retention

We will retain your personal information for as long as is necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Once the information is no longer needed for the purposes described, we will securely destroy or anonymize it.

8. International Data Transfers

Your information may be transferred to and maintained on servers located outside of your state, province, country, or other governmental jurisdiction. If you are located outside these servers’ locations, please note that we may transfer data across borders. We will take steps to ensure that your data is treated securely and in accordance with this Privacy Policy, following applicable legal requirements for cross-border data transfers.

9. Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal information, which could include:

1. Access and Portability: The right to request access to, and a copy of, your personal information.

2. Rectification: The right to request that we correct any inaccuracies in your personal information.

3. Erasure: The right to request that we delete your personal information where it is no longer necessary for the purpose for which it was collected (or other valid reasons).

4. Restriction of Processing: The right to request the restriction or suspension of our processing of your personal information under certain circumstances.

5. Objection to Processing: The right to object to our processing of your personal information based on our legitimate interests or for direct marketing purposes.

6. Withdrawal of Consent: Where we rely on your consent to process personal information, you have the right to withdraw your consent at any time.

To exercise any of these rights, please contact us at contact at heyfeelings.com. We may require you to verify your identity before responding to your request.

10. Security

We take commercially reasonable measures to help protect your personal information from unauthorized access, loss, misuse, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee the absolute security of your information.

11. Children’s Privacy

The App is not directed to individuals under the age of majority in their jurisdiction (“minors”). If you are a parent or guardian and believe that your child has provided personal information to us without your consent, please contact us. We will promptly delete such information from our records.

12. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. When we make changes, we will revise the “Last Updated” date at the top of this Privacy Policy. We encourage you to review this Policy periodically for any updates. Your continued use of the App after any changes to this Privacy Policy constitutes your acceptance of such changes.

13. Third-Party Links

The App may contain links to external websites or services that are not operated by us. We do not control and are not responsible for the content or privacy practices of any third-party sites or services. We encourage you to review the privacy policies of any third-party services you visit or use.

14. Contact Us

If you have questions or comments about this Privacy Policy, or wish to exercise your rights, please contact:

• Email: contact at heyfeelings.com

• Attn: Hey Feelings Support, Tales Labs sp. z o.o.

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